So, in St. Louis, AAA has many shops. Last year or so, they went from a battery delivery truck or 2 to 27 (at last count i heard) of their own fleet service trucks. They have UD wreckers, International flat-beds, and ive seen a Ford or 2 wrecker out there...
So, we went from running 5 trucks per shift to running 2 or 3. They say they are going to run 70% of their own calls. Which stinks!!! They have the computers in the trucks here, but they still dont send the closest available truck!! They will send one of their fleet trucks 30 miles to a call before they send it to an empty contracted truck sitting right across the street from the stranded motorist. hurts everyone in my opinion, long response time for the customer, no money for the contracted guy, and AAA looks bad for taking so long to get there. Something else they do is send the calls to their fleet first, and they will let them sit for a while before giving it to an empty contracted truck. I dont know if its the same across the board, but they deduct money for calls marked on location more than 30 minutes from the call recieved time. So, theyre hitting us by starving us for work, then when we get it, theyre killing us by not paying full rate cause the call is old!!! I know rates vary, but ours is a 21$ show up, 2$ a mile on a + 1.25 enroute after 3 on all. No extra for flatbed if required (which stinks, extra time and equipment wear), 25$ dollies pay. the dolly pay stinks too, in the sense that they call the customer to ask if you used them before they pay. Which i see their point, but if the customer doesnt know what they are, or if theyre busy, or not paying atention, well, you do the dolly work for free. I had a Suburu recently i dollied, they kicked it back!! Thats just one of many...but i think we all know the safest way to tow an AWD car is on dollies, outside of a flat-bed that is!! I know on some cars, you dig in the owners manual, and you can pull this fuse or that fuse and insert a jumper in the fuse panel to de actviate the AWD but...id rather dolly it than play computer surgeon on someones fuse box. I dont have to worry about shorting someones car out, or anything else for that matter.
Sounds like a tough spot to be in man. I think that everyone knows that AAA is the devil. 
21 and 2? Hard to start the truck for that. Harder still to put an ass in the seat. I was a AAAddict but some of my fellows towers did an intervention and I have been clean and sober from my AAAddiction for a year and a half now. Get after that retail business. Good luck and I hope it works out for you.
Yup use your AAA affiliation to gain your retail clients trust.